If you’re determined to align cross-functional teams, it’s worth remembering: It doesn’t matter what you’re thinking. To effectively influence colleagues requires that you evolve what they’re thinking.
When this wisdom is forgotten, the words you use can reveal destructive beliefs. (And we all know what happens next.)
In many cultures (not all), here are 5 words or phrases that often communicate to colleagues: I can’t work with you.
- “The facts are, you…”
- “What you don’t understand is…”
- After expressing your opinion, finishing with “full stop” or “enough said.”
- “The truth of the matter is…”
- “I disagree with you…” (Translation: You’re wrong.)
Successful collaborative leaders use words to signal to others that they are A) confident and B) determined to co-discover the best path forward.
This space has previously highlighted the power of asking co-discover questions. Now, here are 5 phrases that indicate you have a mindset fit for cross-functional excellence:
- “What you said is interesting…”
- “My interpretation of the data is…”
- “We have different perspectives…”
- “My opinion is that we…”
- “I’m not sure I’m understanding you. Please say more.”
Your cross-functional colleagues hear what you believe about them.
