When we’re focused on delivering an incredible experience for customers, what can we track to ensure excellent experiences? It starts with culture: how we relate to one another significantly influences the customer experience.
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video may be bad, only gets half way through
Tim – so sorry to hear you’re getting an error. Here are some other links you might try to view the video above (it appears to work fine from my end):
http://youtu.be/4aoAAjZdrkk
http://vzaar.com/videos/1069115