Does complaining provide any value? Does it elevate productivity, innovation and collaboration?
If this is the case, then where is the complaining training? Where are the courses on how to gripe with excellence?
It’s easy to imagine classes on how to complain about:
- The company
- The customer
- “Those people” who make our day more difficult
- Political parties
- The lack of resources
But there are no complaining trainings. Therefore, it’s logical to deduce that grousing and groaning about a world that’s not conforming to our expectations isn’t as beneficial as one might think. Which begs the question: Why do so many organizations allow cultures of complaining?
Mediocrity tolerates deviations from our values. Excellence distinguishes itself through consistent acts of value.