The company’s unspoken policy is “Always do what you said you would do.”


Photo Credit: Cruise93 via Compfight cc

Photo Credit: Cruise93 via Compfight cc

Does your company pull this off? Some do, but far more create difficulties for themselves:


“Okay, then, I’ll make sure I always under promise on my commitments.”


“What you think I said I was going to do was really what you told me to do.” (The mantra might be better stated as “Always do what I said you would do.”


“What do you mean, ‘Why didn’t I kill the project when I learned there was a better option?’ You said I had to do what I said I was going to do!”


“I know we could have supported other functions and played better as one team within the organization, but at the end of the day, my commitments and priorities come first.”


It’s worth asking the team: What do we mean when we say things that sound principled, but may have dark spots in action?

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