by Craig W. Ross | Oct 20, 2015 | Culture, Leadership
On a recent flight, I overheard a young lady quizzing her mother: Did people really smoke on airplanes? The mother shared her daughter’s wonder as they reflected on that which once was. Someday in the future, things will be quite different about the...
by Craig W. Ross | Oct 13, 2015 | Behavior Change, Talent Development
I like to think I care. But in this case, I didn’t. Halfway into a three-hour flight, the attendant informed the passengers, “Sorry folks. We no longer have water on this flight. We asked the ground crew several times to give us more, but they obviously...
by Craig W. Ross | Oct 6, 2015 | Culture, Leadership, Team Effectiveness
“Do they care?” A group of middle managers debated this question as they discussed the executive leaders of the organization. “Why don’t they care about people and our culture? Or is it a matter of skill: They just don’t know how to demonstrate they care...
by Craig W. Ross | Jul 21, 2015 | Blog Posts, Culture, Leadership, Team Effectiveness
That which is most difficult to define is also that which impacts us the most. (If anyone argues with you on this, introduce “love” as the topic.) This is why many organizations avoid or never get serious about purposefully developing their culture. Developing a team...
