The Customer Will Discover The Truth
In many organizations, lost in the accepted doctrine that the customer is king is the wisdom of what’s needed to successfully deliver to the customer: healthy teams.
Create an Inflection Point
Most of us have been there: You’re finishing a meal at the new restaurant you decided to try, when the manager with the big smile approaches and says, “Hello folks! Just wanted to check in. How was everything?” Before he had intruded, you’d mentioned to...
What are You Empowered to Do?
It’s a scenario familiar to many: A-delayed-flight-so-missed-connection-and-now-no-more-flights-and-no-hotel-rooms-available-at-midnight-and-I’m-completely-exhausted. After countless calls, I thought luck had struck: I found a room! I quickly made the...