Howard Schultz, Executive Chairman of Starbucks, wrote that. Our world doesn’t merely need more people to participate. We need participants who can enter the fray and insist that even though we may disagree with each other, we can still become better together.
Imagine a day when you’ll have to confirm your humanity before joining a conference call by checking a box on your smartphone that says, “I’m not a robot.”
Your competition may say they’re cutting edge, but labels are masks. When you cut through the crud, few are cutting anything. Saying you are something—and being something—are two different things.
Imagine you’ve boarded an airplane, and just before takeoff, a disturbance occurs. Crew members and customers are yelling at each other and nearly fist fighting. Passengers are being concussed and dragged from their seats with broken reading glasses sliding down their faces.
Jim Kouzes, co-author of The Leadership Challenge, … while meeting with leaders at one of the largest technology companies in the world, he shared his assessment of what was required for the organization to succeed. In the details, he included the need for leaders to model the practice of “encouraging the heart.”