by Craig W. Ross | Jul 21, 2015 | Blog Posts, Culture, Leadership, Team Effectiveness
That which is most difficult to define is also that which impacts us the most. (If anyone argues with you on this, introduce “love” as the topic.) This is why many organizations avoid or never get serious about purposefully developing their culture. Developing a team...
by Craig W. Ross | Oct 13, 2014 | Behavior Change, Blog Posts, Communication, Team Effectiveness
The team thinks they have a communication problem. So they invest more in the latest technology to speed things up and collect more information. The breakdowns in communication, however, are only a symptom of the real problem: What they really have is a human...
by Craig W. Ross | Jul 29, 2014 | Blog Posts, Communication, Leadership
Here’s the story: John works for Maria and things are not going well. John’s a good person: solid character, reliable, the sort of person you wish was your neighbor. Ironically, that’s part of Maria’s problem. While John is a good person, his...
by Craig W. Ross | Jul 22, 2014 | Blog Posts, Culture, Leadership, Team Effectiveness
“The kids who need the most love will ask for it in the most unloving of ways.” This quote has been speeding around the internet for good reason. It’s important to have reminders that kids want to be great, and they do. At work, the most effective...