by Craig W. Ross | Aug 26, 2014 | Blog Posts, Communication, Leadership, Team Effectiveness, Tools
They sent Judy, the firefighter, off to training all by herself. Her bosses did what a lot of companies do: They identified her skill gaps, found a program to fix her problems, and checked the box. Judy was ecstatic when she returned to her department: She...
by Craig W. Ross | Aug 19, 2014 | Blog Posts, Culture, Leadership, Talent Development, Tools
What do the following statements have in common? A. “I can’t do anything about it until they do their job.” B. “They’re not talented enough.” C. “Until they get their functional responsibilities right, it will always be...
by Craig W. Ross | Aug 12, 2014 | Blog Posts, Leadership
When is the last time you saw your teammates give what the company covets: Discretionary effort? Some leaders create environments where employees get an adrenaline rush from contributing without concern for the hours on a clock. Other bosses miss the point:...
