Discretionary effort just became passé: Workplaces are filled with people sweating and swirling to do more than just the basics…because they have to keep their job. The extra effort is no longer a differentiator.
If you’re going to win, discretionary innovation is required. This new and higher standard for success requires that employees take personal responsibility for improving and doing better things than they did yesterday.
This new norm terrifies those who think they have to look brilliant, who believe they have to have all the answers. For those who live all-in early and show up everyday inspired, who know there’s always a better question to ask, the game has never been so grand.
What percentage of team members are delivering discretionary innovation? And what’s necessary to release the greater potential?