When we’re focused on delivering an incredible experience for customers, what can we track to ensure excellent experiences? It starts with culture: how we relate to one another significantly influences the customer experience.
When we’re focused on delivering an incredible experience for customers, what can we track to ensure excellent experiences? It starts with culture: how we relate to one another significantly influences the customer experience.
video may be bad, only gets half way through
Tim – so sorry to hear you’re getting an error. Here are some other links you might try to view the video above (it appears to work fine from my end):
http://youtu.be/4aoAAjZdrkk
http://vzaar.com/videos/1069115